General Frequently Asked Questions
1. Who is Blue Horizon Travel & Yacht Charters?
Blue Horizon Travel & Yacht Charters, also known as Blue Horizon Yacht Charters, Ltd, is a full-service travel agency incorporated in 1996. We are community-based, privately owned, and fully insured. Blue Horizon is a member of ASTA, IATAN, CLIA, MAST, CYBA, and the Better Business Bureau.
2. What type of travel does Blue Horizon offer?
Blue Horizon offers cruises, tours, custom travel packages (domestic & international), and private crewed yacht charters in the Caribbean. We do not provide corporate travel or issue airline tickets separately from travel packages.
3. What makes Blue Horizon different from other travel agencies?
Our travel advisors go the extra mile. We specialize in crafting travel experiences for discerning travelers — from VIP entrances and private tours to luxury lodging and private yachts. Every detail is curated to your preferences for a seamless and unforgettable journey.
4. Do you offer custom itineraries as well as organized brochure tours?
Absolutely. Every trip is customized based on your interests, time, and budget. Our travel planners take time to understand your preferences, helping you design the perfect experience — from cruises and tours to fully customized travel plans.
5. What destinations do you specialize in?
We book travel worldwide but specialize in Europe, Africa, the South Pacific, the Caribbean, and the United States. Wherever you want to go, we’ll help you plan your dream vacation.
6. When & how should I begin planning?
It’s never too early to start planning! You’ll often find the best prices when booking a year in advance. However, last-minute arrangements can also be made. Contact Blue Horizon Travel at 309-526-3499 or vacation@bluehorizon.net to set up an appointment.
7. What type of accommodations do you provide?
We arrange everything from luxury hotels and private villas to boutique inns and apartments. We do not book Airbnb properties due to their lack of star ratings and verification systems.
8. Is there a fee for your services?
Yes, our experienced travel planners charge a consulting or research fee based on the complexity of your trip. This ensures you receive detailed, customized travel planning and expert support.
9. Do you offer travel insurance?
Yes, travel insurance is highly recommended to protect against cancellations, medical emergencies, and travel delays. We offer several plans based on your needs and preferences.
10. What is your payment policy?
We accept cash, checks, all major credit cards, and bank transfers. A deposit is typically required, and the balance is due before departure. Terms vary by travel supplier.
11. What happens if my plans change or my flight is cancelled?
Your dedicated travel advisor will manage all changes, rebook flights, and arrange alternate accommodations. We ensure your experience remains stress-free and help you with insurance claims if needed.
12. What documents do I need for international travel?
You’ll need a valid passport with at least six months of validity from your travel date. Depending on your destination, a visa or electronic travel authorization (ETA) may also be required. Your travel advisor will guide you through this process.
13. Do you arrange group travel or offer group discounts?
Absolutely! We specialize in group travel and can provide special rates, amenities, and custom itineraries for groups of all sizes. Contact us for a tailored group quote.
14. Why should I book with your agency instead of online platforms?
We offer personalized service, expert advice, exclusive pricing through preferred suppliers, and full support before, during, and after your trip. Online platforms can’t match our attention to detail or level of care.